Industry
ITES
Challenge
The Client aimed to become an AI-first organization by implementing AI solutions that directly impacted employee productivity and experience. The primary goals were to reduce ticket volumes, direct users to a self-help knowledge base, and automate the resolution of specific service requests.
Results
The deployment of Agentic AI through Microsoft Copilot Studio resulted in substantial operational cost savings, faster response times, and improved employee satisfaction. Automating repetitive tasks allowed employees to reclaim valuable hours each week, leading to increased engagement and productivity.
Key Product
Microsoft Copilot Studio, Microsoft Power Platform
Company: Global ITES Enterprise
The client is a global technology company with a workforce of approximately 240,000 employees spread across 60 countries.
Goal:
The company is focused on leveraging AI Agents to enhance productivity and employee satisfaction, and reduce operational costs
Revolutionize Workplace with Agents in Teams
The client aimed to elevate employee productivity and overall experience while leveraging an AI-powered solution to streamline support operations—reducing ticket volumes, directing users to a self-service knowledge base, and automating routine service requests, ultimately driving down operational costs.
The Solution
The client selected Microsoft Copilot Studio, Power Platform, and Azure OpenAI services to develop and deploy a conversational AI bot. This bot automates various tasks, provides real-time support, and integrates with multiple enterprise systems such as Microsoft Teams, ServiceNow, and the Employee Portal.
The Results
The implementation of Agentic AI through Microsoft Copilot Studio led to a 30% reduction in operational costs, saved 2-4 hours per week for employees, and improved response times by 50-60%. Additionally, there was a 50% reduction in employee queries. '. These improvements significantly enhanced employee engagement and productivity, validating the success of the AI-first strategy.
Unpacking AI Agents in Copilot Studio: Capabilities, Composition, and Connectivity
AI Agents - Core Capabilities.png?width=1920&height=1080&name=edited%20%20Employee%20Experience%20AI%20Agents%20(4).png)
Composition: Spectrum if AI Agents
Platform Foundations and Integration Frameworks
Conclusion
The client selected Microsoft Copilot Studio, Power Platform, and Azure OpenAI services to develop and deploy a conversational AI bot. This bot automates various tasks, provides real-time support, and integrates with multiple enterprise systems such as Microsoft Teams, ServiceNow, and the Employee Portal.
