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Enhancing Employee Experience with Agentic AI

 

INDUSTRY

ITES

CHALLENGE

The Client aimed to become an AI-first organization by implementing AI solutions that directly impacted employee productivity and experience. The primary goals were to reduce ticket volumes, direct users to a self-help knowledge base, and automate the resolution of specific service requests.

RESULTS

The deployment of Agentic AI through Microsoft Copilot Studio resulted in substantial operational cost savings, faster response times, and improved employee satisfaction. Automating repetitive tasks allowed employees to reclaim valuable hours each week, leading to increased engagement and productivity.

KEY PRODUCT

Microsoft Copilot Studio, Microsoft Power Platform

30%

Operational Cost Reduction

3

Weekly Hours Saved/employee

60%

Faster Response Time

50%

Fewer Employee Queries

"The integration of Agentic AI is set to transform the workplace. Employees now have quick access to information and support, significantly improving their daily work experience."

AI Technology

Company: Global ITES Enterprise

The client is a global technology company with a workforce of approximately 240,000 employees spread across 60 countries.

Goal:

The company is focused on leveraging AI Agents to enhance productivity and employee satisfaction, and reduce operational costs.

The Challenge

The client with a workforce of approximately 240,000 employees across 60 countries, sought to pivot to an AI-first organization. The primary challenge was to enhance employee productivity and experience by reducing ticket volumes, guiding users to a self-help knowledge base, and automating the resolution of specific service requests.


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The Solution

The client selected Microsoft Copilot Studio, Power Platform, and Azure OpenAI services to develop and deploy a conversational AI bot. This bot automates various tasks, provides real-time support, and integrates with multiple enterprise systems such as Microsoft Teams, ServiceNow, and the Employee Portal. 

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The Results

The implementation of Agentic AI through Microsoft Copilot Studio led to a 30% reduction in operational costs, saved 2-4 hours per week for employees, and improved response times by 50-60%. Additionally, there was a 50% reduction in employee queries. '. These improvements significantly enhanced employee engagement and productivity, validating the success of the AI-first strategy.

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