Privacy Policy

Last updated: September 2026 | Effective date: July 2025

Neelitech LLP ('Neelitech', 'we', 'us', or 'our') is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what personal information we collect when you visit neelitech.ai, how we use it, who we share it with, and what rights you have in relation to it.

This policy applies to Neelitech LLP (Registered office: #601, A-01, Malaprabha Block, National Games Village, Koramangala, Bengaluru, Karnataka 560047, India) and covers all data collected through neelitech.ai and its subdomains. Where you interact with our Singapore, UAE, or US entities, the same privacy standards apply.

1. Who We Are

For all privacy-related queries, rights requests, and complaints, contact our dedicated privacy channel:
privacy@neelitech.com

For India-specific grievances under the Digital Personal Data Protection Act 2023 (DPDPA), you may also reach our designated Grievance Officer:

Santhosh Thomas, Principal Architect AI | privacy@neelitech.com | Response within 48 hours of receipt.

2. Data We Collect and How

2a. When you submit a contact or enquiry form

When you fill in the 'Talk to our Experts' or any other contact form on this site, we collect:

• Your name
• Your work email address
• Your phone number (if provided)
• Your company name and role (if provided)
• The content of your message or enquiry
• Your approximate location (country, inferred from IP address)
• The date and time of submission

2b. When you visit this website (automatic collection)

When you browse neelitech.ai, our website platform (HubSpot) and third-party analytics tools automatically collect:

• Your IP address (truncated where possible)
• Browser type and version
• Device type and operating system
• Pages visited, time spent on each page, links clicked
• Referring URL (the site you came from)
• Cookie identifiers (see Section 7 and our Cookie Policy)

2c. Business contact data (B2B outreach)

If you are a business contact whose details we have obtained through a partner, referral, public professional directory (such as LinkedIn), or industry event, we may hold your name, job title, work email, company, and LinkedIn profile URL for the purpose of exploring a potential business relationship.

2d. What we do not collect

We do not knowingly collect sensitive personal data such as health data, financial account information, government identification numbers, biometric data, or data about children under 18. Our services are directed at enterprise professionals, not consumers or minors.

3. Why We Process Your Data and Our Legal Basis

We process your personal data only for specific, clearly defined purposes. The table below sets out each purpose, the data used, and the legal basis under the frameworks that apply to you.

4. Who We Share Your Data With

We do not sell your personal data. We do not share it with third parties for their own marketing purposes. We share data only in the following circumstances:

4a. Service providers and data processors

We use the following third-party services to operate our website and business. These providers act as data processors and process personal data only on our instructions:

4b. Within the Neelitech group

Personal data may be shared between Neelitech LLP (India), Neelitech Asia Pte. Ltd (Singapore), and our UAE and USA entities where necessary to respond to your enquiry or deliver services. All entities operate under the same privacy standards described in this policy.

4c. Legal and regulatory requirements

We may disclose personal data to law enforcement, regulatory bodies, or courts where we are legally required to do so, or where necessary to protect the rights, property, or safety of Neelitech, our clients, or the public.

5. International Data Transfers

Neelitech is headquartered in India and operates globally. Your personal data may be transferred to and processed in countries outside your own, including the United States, Singapore, and the UAE.

Where we transfer personal data from the European Economic Area (EEA) or UK to a country that does not have an adequacy decision, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission, which our data processors (including HubSpot, Google, and LinkedIn) have executed with us.

For transfers from India, we comply with the applicable provisions of the DPDPA 2023 and any cross-border transfer rules notified by the Government of India. The Government of India has not yet published a list of approved countries; we will update this section when that list is published.

6. How Long We Keep Your Data

7. Cookies

We use cookies and similar tracking technologies on neelitech.ai. Our Cookie Policy below explains in detail what cookies we set, why, and how you can manage them.

You can manage your cookie preferences at any time by clicking 'Cookie Settings' in the footer of this page or by using your browser's built-in controls. Withdrawing consent for analytics and marketing cookies will not affect the functionality of this website.

8. Your Privacy Rights

Depending on where you are located, you have a range of rights in relation to your personal data. You can exercise any of these rights by emailing privacy@neelitech.com. We will respond within the timeframes specified below.

8a. Rights under GDPR (for individuals in the EU, UK, and EEA)

EU/UK residents may also contact the lead supervisory authority. As Neelitech is established in India, the primary DPA contact is the Indian Data Protection Board (once operational). EU residents may contact their own national DPA.

8b. Rights under the DPDPA 2023 (for individuals in India)

If your grievance is not resolved to your satisfaction, you may escalate to the Data Protection Board of India (once operational and accepting complaints).

8c. Rights under Singapore PDPA (for individuals in Singapore)

If you are in Singapore, you have the right to access and correct personal data we hold about you. Contact privacy@neelitech.com. We will respond within 30 days.

9. Children's Privacy

Our website and services are directed at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a minor has submitted data through our site, please contact privacy@neelitech.com and we will delete it promptly.

10. Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:

• Encryption of data in transit (TLS/HTTPS across the entire site)
• Access controls and multi-factor authentication for all staff systems
• ISO 27001:2022 certified Information Security Management System
• ISO 27701:2019 certified Privacy Information Management System
• Regular security assessments and staff security awareness training

No system is completely secure. If you believe your personal data has been compromised, please contact privacy@neelitech.com immediately.

11. Third-Party Links

Our website may contain links to third-party websites, including client logos, partner sites, and social media platforms (LinkedIn, YouTube). This Privacy Policy does not apply to those sites. We encourage you to read the privacy policies of any third-party site you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify you by email.

We encourage you to review this policy periodically. Continued use of this website after an update constitutes acceptance of the revised policy.

13. How to Contact Us